Welcome to the TNTP Support Center
Please note that we will be transitioning our Jira support ticketing system to the new system called JSM (Jira Service Management) on September 30.
This is a directory of TNTP’s support offerings on JIRA. If you aren't sure where to submit your request, don't worry! Any request you submit will be directed to the right team and person for you. You don't need to know who to ask. Visit the
Internal Services Resource Hub Site on Sharepoint to learn more about the systems we support.
For issues of a highly personal, confidential, or legal nature, please reach out directly to the Partner, People Operations for employee relations-related issues or your assigned attorney for legal requests.
PEOPLE
Best Practices, Resources, Impact, Diagnostics
Staff Development, Workday Learning, DEI, Knowledge Management, Surveys, Chronus/Mentoring Program
Benefits, Leave of Absence, Pay, Employment Policies, Formal Complaints, Conflict of Interest, Accommodations, Employee Changes, Employment Verification, Onboarding
Escalation Process, Performance Improvement, Manager Effectiveness
Allocations, Contingent (Temporary and Seasonal), Staffing, Talent Acquisition, Matrix Manager Changes
Client websites, TNTP Blog, Marketing, OWC, Events, PR and Social Media
Client community engagement help
Click for Legal Team contact information
Signature requests and Org-Mail
Request document translation, starting July 1, 2024 requests will be handled in Asana
TECHNICAL HELP
Laptops, Asana, Okta, Jira, Office 365, Sharepoint, User accounts, MIFIs, Video Library
Technical help, Enhancements, Bugs
Web conferencing, webinar and conference line
Technical help, Enhancements, Bugs, User Accounts
Salesforce (TfP), SurveyMonkey Apply, TeachBoost
Blackboard Course Enrollment, SOR, Technical Assistance, and Course Reports
Complex tech needs spanning multiple teams, tools, or processes
FINANCE, REVENUE & REPORTING
Expense, Invoice & Non-TNTP Employee Payments (Honorarium, Reimbursement, Stipend)
Projects, Contracts, Awards/Grants & Grant Reporting
Budgets, Pricing, Analysis & Adaptive
Workday, People and Financial Analytics, Qualtrics, Tableau and Data Strategy
Strategic Planning, Government Grants and Proposals, Market Analysis, & Support obtaining philanthropic support from foundations and individuals
